Store items returns and exchanges
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delievery date.
My order shows it has been returned to sender, what now?
There are a few reasons an order can be returned to sender, most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notice once the order arrives back to our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.
What if the recipient's address was wrong?
If the recipient’s address was wrong, then you are held responsible. Usually the package is sent back to the return address. In the case that you’ve set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we’ll contact you for an updated address. However, the packages sometimes are not returned to sender. In this case, you would have to process a new order to replace the original.
What if the product is lost in the mail?
If your package is lost in transit, no worries! We will re-print it and re-send it at no cost to you. However, if the tracking information for the package states that it has been delivered, Mutivity unfortunately would not take responsibility.
Custom duties & taxes
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees and any fees are paid to appropriate customs agency.
What if the product is damaged in the mail?
We ask for photo verification of the damaged goods send to firstname.lastname@example.org, then we’ll gladly arrange a replacement at no cost to you.
How can I check the status of an order?
You will receive an email with tracking information, if you have further questions please send us an email or give us a call at email@example.com | (678) 581-6884